Aftermarket Analyst - MRO - PCA - L12/11 - Chennai

Competency Name

Nível de Proficiência (Refer Defn. below)

Comments

English

Skilled

Should have good communication skills (verbal & written) to interact with the Client SMEs

Microsoft Office

Skilled

Excel, Word, PowerPoint

Strong co-ordination and follow-up skills

Skilled

Proficiency Level

Definition

Trained

- Attended a training course on this skill and/or has had brief exposure to this skill.

- Uses basic terminology in regard to the skill.

- Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences.

Experienced (E)

- Moderate exposure to this skill and related work experiences.

- Can assist other team members with questions and problems related to this skill

- Applies skill (at basic level to work situations, with some guidance.

Skilled(S)

- Extensive exposure to this skill and related work experiences.

- Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance.

- May train and/or direct the work of others in application of skill.

Expert(X)

- Regarded as a center wide resource on this skill.

- Applies detailed knowledge and skills to complex (or new) work situations in multiple settings.

- Trains and/or directs work of other in complex facts, methods, and techniques related to the skill.

Competency Name

Proficiency Level (Refer Defn. below)

Comments

Analytical Skills

5

Individual will be given complex tasks that require research, problem solving and best judgment to complete

Verbal & written Communication

4

Individual will work closely with Client SMEs.  This would be via phone call and email

Team player

5

Will be expected to work together with the team, delegate tasks as needed

Relationship Management

4

Individual would need to build and maintain good rapport with respective Client stakeholders as well as internal teams, to ensure seamless delivery

Customer orientation

5

Would be expected to multi-task and expedite the orders, so as to achieve Customer satisfaction

Proficiency Level

Definition

Level 1

Exhibits basic competency indicators occasionally.

Level 2

Exhibits basic competency indicators consistently and effectively.

Level 3

Exhibits competency indicators of medium complexity occasionally.

Level 4

Exhibits competency indicators of medium complexity consistently and effectively.

Level 5

Exhibits advanced competency indicators occasionally.

Level 6

Exhibits advanced competency indicators consistently and effectively.