SHAREPOINT SUPPORT
Job Description:
Hi All,
Support Analyst with key responsibilities that include:
Ensuring resolution of service requests and incidents, maintain optimum quality of deliverables, address issues/adhoc requests,
ensure adherence to compliance of processes, and contribute to knowledge management within the team, RCA for recurring issues.
Provide support on SharePoint with sound application and technical knowledge.
SharePoint Admin SharePoint 2010/2013, C#.NET, MS SQL
Well versed with Incident management process
Well versed with Problem management
Perform RCA on recurring incidents
Adherence to SLAs and support processes, prompt response to customer queries, incidents and requests
Liaise with Development and testing team to be abreast with the on-going releases.
Liaise with Business Co-ordinators to ensure regular communication, prompt updates.
Provide support and technical expertise in delivering ad-hoc requests
Prepare a Knowledge base and share Wiki docs
Contribute towards creation/maintenance of project documentation & relevant artefacts as audit requirements.
Ability to analyse data and report data quality metrics
Basic understanding of automation tools
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Ability to analyse data and report data quality metrics Basic understanding of automation tools ITIL® Foundation certification a plus. Awareness of Incident Management tools like Remedy, Service Now, etc. a plus Ability to Adhere to the process and standards set within the department. Ensure quality in all deliverables. Perform RCA |
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Good written and verbal communication skills Eye for Detail Logical Reasoning, Problem Solving and Analytical Skills Focus on quality Adaptability to change Ability to provide training and coaching |
Company Profile
--- India Pvt. Ltd. is a wholly owned subsidiary of --- --- Thompson Group, one of world’s leading global insurance broking, employee benefits and consultancy firms
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