Looking for Customer Support Executive for Delhi Location

Job Description:

Job Title:

Customer Support Executive

Work Timings & Weekly Offs & Other Facilities:

General Office Timings

Location:

Sec - 21, Dwarika, New Delhi

Experience:

Minimum 1 Years from the same filed

Qualification:

Any Graduate

Salary (In Hand):

Negotiable

Job Description:

We are looking to create a hungry and passionate team that understands the demands of a start-up. We are committed to building a team that is determined, thinks outside the box, and doesn’t take NO for an answer. We believe in a coherent goal so that each individual can realise their full potential with a clear progression path in sight. Our team will be versatile and have enormous potential for growth, role progression and diversification.

Job Brief

We are looking for a Customer Support Executive/Supervisor plays a critical role in providing an interface between customers and the company. CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant

We expect you to be an analytical and logical thinker with excellent communication skills, (both in Hindi & English) written and spoken. This role will be very dynamic, so the person should be versatile and adapt to any given situation.

Roles & Responsibilities

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Manage large amounts of incoming calls/outgoing calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Resolves product or service problems by clarifying the customer's online complaints determining the cause of the problem;
• Selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skillset Required

• Good communications skills
• Ability to listen and active problem-solving skills
• Good interpersonal skills
• Ability to handle pressure.
• Candidate should be graduate.