Inside Sales Representative

Job Description:

• Cold-call prospects that are generated by external sources of lead.

• Identify decision makers within targeted leads to begin sales process.

• Penetrate all targeted accounts and radiate sales from within client base.

• Collaborate with Sales Supervisor and Account Managers to determine necessary strategic sales approaches.

• Create and deliver qualified opportunities to Account Managers where appropriate.

• Maintain and expand the company’s database of prospects.

• Ensure follow-up by passing leads to Account Managers with calls-to-action, dates, complete profile information, sources, and so on.

• Set up and deliver sales presentations, product/service demonstrations, and other sales actions.

• Assist in creating RFP responses to potential clients.

• Where necessary, support marketing efforts such as trade shows, exhibits, and other events.

• Make outbound follow-up calls to existing customers via telephone and e-mail cross-sell and up-sell.

• Handle inbound, unsolicited prospect calls and convert them into sales. 

• Overcome objections of prospective customers.

• Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports.

• Coordinate customer training as necessary.

• Enter new customer data and update changes to existing accounts in the corporate database.

• Investigate and troubleshoot customer service issues.

• Attend periodic sales training where applicable.

• Appropriately communicate brand identity and corporate position.

Desired Profile / Criteria / Skills :

• University or college degree in Engineering, Computer Science, Marketing, or an acceptable combination of education and experience.

• 3 to 6 years of direct work experience in a sales or telesales capacity.

• Demonstrated ability to convert prospects and close deals while maintaining established sales quotas.

• Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management.

• Success in qualifying opportunities involving multiple key decision makers.

• Strong problem identification and objection resolution skills.

• Able to build and maintain lasting relationships with customers.

• Exceptional verbal communication and presentation skills.

• Excellent listening skills.

• Strong written communication skills.

• Self-motivated, with high energy and an engaging level of enthusiasm.

• Able to perform basic calculations and mathematical figures.

• Ability to occasionally travel and attend sales events or exhibits.

• Ability to work individually and as part of a team.

• High level of integrity and work ethic.

• Experience with customer relationship management software.