Service Now Role
Job Description:
2-3 years of hands on experience on ServiceNow.
• Experience in ITSM modules - Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, Service Catalog-
• Understanding of Service-Now Logs for troubleshooting & adhere Service-Now best practices
• Configuration of the ServiceNow system including creating workflows
• Monitor health, usage and overall compliance of the platform
• Manage and resolve incidents/problem on ServiceNow applications.
• Perform daily maintenance and performance monitoring, error identification and remediation
• Manage User/Group Access/Access Control Lists.
• Create and maintain knowledge base and provide functional training and support for SNOW users.
• Work on continuous enhancement/Improvement of SNOW applications and processes.
• Develop metrics, reports and dashboards that can be used to measure effectiveness and efficiency of processes and systems
• Excellent communication and Client handling skills.
• Willingness to learn and adopt new technologies
Key Skills :
Company Profile
Exemplar Global Resources Pvt Ltd (EGR) is a professional executive search firm offers proactive services, which are customized to cater to the manpower needs of our clients. We work closely with clients and candidates to create the perfect match through superior methods and a commitment to our profession.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.