Production Support

Job Description:

Java Production Support

• A detailed Job Description with Mandatory and Good to have skills.

Support engineer with good experience of providing level4 (Monitoring, debugging, troubleshooting as well code fixing) support of a Java Web Application.  Person should also be ready to work in shifts including weekends and holidays.

Mandatory Skills:

1. Core Java skills,  Basic PL/SQL skills, Exposure of working on any Java Web Application (Debugging, troubleshooting and bug fixing)
2. Good verbal and written communication skills

Good to have skills (As per order)

1. REST Webservices
2. Spring MVC
3. Experience of using ELK

• Roles & Responsibilities of the resource
• Providing development layer support by debugging, troubleshooting and resolving production incident
• Monitoring of the application using the provided monitors and dashboard
• Working in shifts (Including weekends and holidays)
• Problem fixes – Working on code fixes by following best development practices and guidelines
• Automation of manual work by developing tools
• Joining the incident bridge as team’s representative, understanding the problem and direction, providing the direction for team for any dependencies and helping with resolving incident within defined SLA
• Documentation of knowledgebase
• Updating the incident and tickets with relevant details in the Incident Management tool as per defined incident management process.