Customer success Engineer - storage engineer - Pune location - job opening

Job Description:

Responsibilities:

• Respond to customer technical problems/issues related to software and/or customer configuration via email, chat, and phone.
• Handle and take ownership of customer issues from beginning to resolution.
• Assist customers by diagnosing problems and providing resolutions for technical and product issues.
• Advise and educate customers within procedural guidelines to ensure a complete solution to their technical or product questions.
• Identify and provide input on unique or recurring customer problems.
• Perform Root Cause Analysis from identification of the issue thru recommended resolution steps required.
• Deliver a positive customer experience according to Data Dynamic standards.
• Monitor and track customer issues to ensure accurate resolution.
• Review and distribute relevant customer information to cross-functional teams (Sales, Development, External Partners, etc.).
• Dependable attendance is a critical requirement of the job.

Required Skills and Experience:

• Bachelor’s Degree in preferably the technical space
• 5+ years relevant technical support experience
• 2+ years relevant in enterprise software implementation
• Hands-on experience with Network Attached Storage (NAS) – (EMC Isilon/VNX & NetApp)
• Hands-on systems administration ability with Microsoft Windows, Linux operating systems
• Hands-on experience with TCP/IP, DNS, WINS, DHCP, DFS
• Hands-on experience with network setup/routing with mixed LAN/WAN operating system environments
• Hands-on experience of authentication protocols such as Active Directory, and NIS (LDAP a plus)
• Hands-on experience with managing virtualization technology including VMware and MS Hyper-V
• Good fundamental and hands-on knowledge of MS SQL Server 2008/2012
• Server hardware knowledge (HP/Dell) to perform upgrades and repairs of critical components
• Storage hardware knowledge of NAS systems (Network Appliance 7.x or 8.x, EMC VNX, Isilon) preferred
• Working knowledge of Windows server environments (2008 & 2012), RedHat/CentOS, and MS SQL
• Strong analytical, planning, and organizational skills with an ability to manage competing demands
• Well versed with ITIL processes and Problem Management in case of recurring issues
• In-depth knowledge and understanding of business needs with the ability to establish/maintain high level of customer trust and confidence
• Excellent oral and written communications skills and experience interacting with both business and IT individuals at all levels including the executive level
• Creative approach to problem-solving with the ability to focus on details while maintaining the “big picture” view
• Ability to work individually and within a highly collaborative team environment
• Ability to travel in support of multiple implementation initiatives required
• Strong balance between business minded mentality and ability to articulate technical solutions
• Well versed with ITIL processes and Problem Management in case of recurring issues
• In-depth knowledge and understanding of business needs with the ability to establish/maintain high level of customer trust and confidence
• Excellent oral and written communications skills and experience interacting with both business and IT individuals at all levels including the executive level
• Creative approach to problem-solving with the ability to focus on details while maintaining the “big picture” view
• Ability to work individually and within a highly collaborative team environment
• Ability to travel in support of multiple implementation initiatives required
• Strong balance between business minded mentality and ability to articulate technical solutions

Desired Skills and Experience:

• High energy to grow and learn in a fast-growing company